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Hosted Technology Components

Although virtually any kind of software applications and equipment can be provided under an ASP model NetHertz is focused on the technologies utilized by BPO, KPO, and Contact Center corporations. Below is the partial list of the technologies currently hosted by NetHertz.
  • Hosted Predictive Dialer Service: offers complete access to usage of dialers on a fixed per-seat or per-hour cost basis
  • Equipment Rental Services: offers revolutionary monthly rental service of total call center infrastructure equipment and software to launch its client’s short-term projects on a flat rate
  • Hosted IVR Services: allows IVR platform to be used by the client on a per-call or per-incidence or per-seat basis
  • Hosted IP-PBX Platform Services: provides clients with ability to a) skill-based call routing across diverse geographical locations and b) consolidates and connects diverse telecom equipment across the entire company
  • Hosted ACD Platform: offers software-based call distribution across the client’s facilities
  • Hosted CRM Platform: provides complete access to Customer Resource Management suite of applications to its clients
  • Hosted Voice Recording Platform: allows clients to record every call on an economical server bank and allows internet-based and secure access to these recordings from any part of the world
  • Hosted Third Party Verification (TPV) System: uses automated TPV services and coupled with voice recording offers a robust sales or transaction confirmation tool to client’s inbound and outbound process requirements
 
 
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