NetHertz has built on its extensive expertise on niche outsourcing areas with high-quality “multi-lingual” delivery capabilities on following focus areas:
Business Process Outsourcing (BPO)
- Market Development: NetHertz service offerings include market research, lead generation, appointment scheduling, telemarketing, order processing, international marketing and domestic market penetration
- Product Support: NetHertz delivers “multi-lingual” product installation, operation support, pre-sales and post-sales product support, product positioning, product research and “multi-lingual” competitive surveys
- Customer Support: NetHertz accomplishes a wide range of customer support services including pre-sales and post-sales customer support, technical support, billing and invoicing, multi-lingual customer service, customer satisfaction surveys and fulfillment services for domestic and international customers
Knowledge Process Outsourcing (KPO)
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Financial Accounting: NetHertz is one the largest delivery organizations to offer financial accounting services addressing customer’s requirements for book-keeping, HR processing, fund management, banking reconciliation, credit processing, accounts receivable, accounts payable, material acquisition, invoicing and billing, customer profiling, account management for corporations, non-profit and charitable organizations
- Audit and Assurance: Integral to the financial accounting services, NetHertz resources are well trained on providing comprehensive service offerings of management audit, internal audit, systems audit, statutory and tax audit, IT audit, retailer and distributors audit and statutory compliance pre-audit
- Merger and Acquisition: Based on its capacity and existing relationships in the telecom industry located in the fastest growing economies of the world, NetHertz is a valuable resource in identifying the right domestic and international partners, engage in equity participation, identify corporations for acquisition, defined local terms of engagement, floating international IPO management, performing corporate due-diligence reviews, aligning systems and procedures of partnering corporation, establishing MIS and internal control manuals
IT Infrastructure Services
- Remote Management: Using its core competencies in business virtualization domain, NetHertz is adept in delivering round-the-clock remote management services involving desktop management, server management, network management and network engineering services
- E-Security: Security is a prime concern for all the growing corporations specifically when they are embarking on outsourcing initiatives. Basic services delivered by NetHertz includes 24/7 Intrusion Detection Systems (IDS) management, firewall management, network management, vulnerability management, security intelligence alert services, electronic discovery services, risk assessment and security analysis, incident triage and response coordination and trend analysis and reporting
- Managed Services: To further facilitate outsourcing corporations, NetHertz delivers end-to-end managed services to support and maintain diverse equipment installation and requirement of systems and technologies deployed in diverse locations worldwide. NetHertz through its Equipment Rental Services (ERS) also offers equipment or technologies on a lease or rent basis to reduce a customer’s capital expenditure
Experience in working with different types of corporations namely a) the companies who desire to outsource its business processes, b) NetHertz own delivery facilities and c) NetHertz’s clients who are BPO, KPO, and Contact Center corporations located onshore and offshore, NetHertz is uniquely positioned to understand their business expectations and cultural specific needs.
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