NetHertz offers a one-of-a-kind cost optimization service in the industry to maximize significant cost savings in day-to-day operations of outsourcing organizations. Cost optimization can be achieved in following operational areas:

• Technology Optimization
• Process Optimization
• Quality Refinement
• Capacity Scaling
• Blending of On/Near/Offshoring

Typical list of services under technology optimization include fine-tuning of Call Completion Ratios, using least cost routing connectivity services, using hosted technology infrastructure services, investing in increasing productivity through NetHertz “on-demand USA-based” delivery center, designing and setting up processes in the predictive dialer to extract maximum penetration for the leads. To cost-effectively set-up Inbound business processes, NetHertz offers services to reduce hold-times using Erlang formula for mapping the channels-to-agent ratios. Using NetHertz suite of solution services, clients’ can achieve a) highest ROI on the investment made on their technology, b) substantial reduction in their capital expenses, and c) increased efficiency for their cashflow management.